Please find answers to our most frequently asked questions below. If you cannot find the answer to your question, please email us using the form below.

Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

Shipping costs are calculated at checkout based on the weight of your order. Details of our various shipping options are available here.

How long will delivery take?

Further information about our shipping options and delivery times can be viewed here.

Do you deliver overseas?

We deliver to Australia and New Zealand via our online store. Please contact us for international shipping quotes to other countries.

Can I still order online if I don’t have a credit card?

Payments are processed via PayPal which allows you to pay by credit card, or by a debit direct straight from your bank account.

How secure is shopping in the Online Shop? Is my data protected?

All payments are processed securely through PayPal.

What currency are prices listed in?

All payments are charged at AUD$.

Can I change or cancel my order?

Changes or cancellations to your order can be made by contacting us via the form to the right. We aim to dispatch your items as quickly as possible and if your order has already been dispatched, unfortunately we will not be able to make any changes.

How do I match a colour?

Our colour chart can be viewed here. As different monitors and printers will display colours differently, we recommend ordering a small packet of your selected colour to test prior to placing a bulk order if you are trying to match a fabric colour.

How do I know how big the rhinestones are?

Our size chart can be viewed here.

What does SS mean?

SS (Stone Size) is the most current method of rhinestone sizing. Sizes in millimetres are also included on our size chart.

What do I do if a product I would like is out of stock?

We aim to keep all products in stock however sometimes high demand can cause us to temporarily sell out. If a particular product is out of stock, you can contact us via the form to the right to request the restock date.

What is the VIP club and how do I join?

The Eleure VIP Club offers a 10% for orders over $200. Free shipping is also available within Australia for orders under 5kg. To join the club, contact us to set up an account.

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